Samir Faraj

A practical guide to IT service management for organizations in Libya: define service ownership, improve incident response, manage changes, and measure what matters.

For an organization in Libya, a technology investment should begin with a business question: what needs to improve, and who will be accountable for the result? IT governance provides a way to answer that question before budgets are committed and to review the outcome after…

Many organizations have ambitious visions and extensive plans but struggle to translate them into everyday priorities. Corporate strategy addresses this challenge through clear choices: who do we serve, what value do we offer, where should we direct our resources, and which activities should we postpone…

Digital transformation begins with the value of a service: what do users need, and what prevents the organization from delivering it quickly and reliably? Moving a paper form onto a screen can make it easier to access. Broader transformation requires a review of processes, data,…

Organizations need to make decisions quickly. They also need to know who has the authority to decide, what information supports each decision, and how its results will be reviewed. This is where corporate governance adds value: it defines relationships among stakeholders, governing bodies, and executive…